We are so grateful for you, our loyal customers! We also know we've seen many new clients over the last several months, and even some of our long-time clients may not know our long history of supporting Apple users. Read on to learn more about why we are your best choice for troubleshooting, training, consultations, and many more of your Apple needs!
About Ronnie's Expertise
In 1996, Ronnie was attending SRJC in pursuit of a degree in graphic design. It was during the computer graphics classes that she developed a curiosity about how the computers worked. About this time, Ronnie was given an old Apple IIC computer; after she took it apart to repair it and figure out how to upgrade it, her path was set. She discovered that she had a natural understanding of technology.
Ronnie’s classmates would come to her for help with their computer issues; an even bigger discovery was Ronnie’s talent for teaching. She loves seeing that “AHA!” look come over a person’s face when they really understand.
After graduation from SSU, Ronnie joined the Apple Consultants Network, and it was here that Ronnie studied and became a Certified Apple Support Professional. She specializes in supporting and training clients in their homes. Ronnie currently holds several different Apple Certifications.
For Ronnie, helping clients with their technology is so much more than fixing problems. She has the ability to see a whole system from a broad perspective and then troubleshoot what needs attention. At this point, she enlists her teaching ability to help her clients understand more about their computers, and how to do what they need to do. Ronnie brings her whole self to her work, always making sure each client gets the personal service they deserve.
About John's Expertise
John has been working with computers in one form or another for his entire personal and professional life. Before he reached grade school, his parents found him at the family computer in the middle of the night, having learned how to turn it on and start a program from watching them. Soon, he was building PCs from scratch with his father, and using them for class projects. This carried through his professional life - from designing home theater systems, to producing video for local businesses, keeping computers running smoothly has been important to him.
About ten years ago, he realized that all of his friends and family were asking him for help with their computer issues, and that he really enjoyed the process: identifying what wasn’t working correctly, teaching the person what had gone wrong and why, and getting their system back up and running the way they wanted.
Eight years ago, a mutual friend put Ronnie and John in contact with each other; she needed a backup technician, and he was looking for a way to make his love of computers his main vocation.
Thousands of appointments later, John still approaches each one the same way: resolve the issue quickly and efficiently, while educating his clients along the way.
What You Have To Say About Us!
We are so lucky that our wonderful clients are vocal about their positive experiences with Technology Simplified! Here's what some of you have shared about your experiences working with us.
"Ronnie, I so appreciate how you meet my needs in a way that works for me, and of course my computer! The entire time was a pleasure to experience. Nice to know there is someone out there as I attempt to go through "dreaded technology"."
-Taj, Idaho
"Sarah, I wanted to write back and let you know how thankful my sister and I are for Ronnie, you and John. All of you have a wonderful way of communicating with Technology Simplified clients. Personally, I don’t know what I would have done without you as a technical resource over the phone and with e-mails. John is a terrific teacher and always so patient. There are no dumb questions… On that note, I can’t thank Ronnie and both of you enough for a professional and exceptional experience every time I need technical and IT support. Yes, we will contact Technology Simplified when the questions arise.”
-SH, Santa Rosa
"John arrived as always right on time and began work in earnest. He was able to identify the problem and found his way through a complicated mess to resolve things perfectly. As he was working I casually mentioned that I was having trouble with an Alexa (not an Apple issue). He immediately went into multitask mode and resolved that issue after several Alexa techs had been unable to. Hats off to John!”
-BP, Santa Rosa
"Ronnie, I really appreciate your time and expertise. You always go the extra mile. I trust you and it is refreshing and fabulous that you consider balance (heart and brain) in all that you do. Thank you so much for helping to make my world run smoothly."
-LLL, Kenwood
"John was here and everything about my computer was fixed and organized. He's amazing! Knowledgeable, thorough, positive attitude. and very patient. :)
Thank you to you, Ronnie and John for all that you do. Your business and help is invaluable."
-MH, SR
